cuanjpPrivacy Policy

This page describes what we collect when you use cuanjp and how we keep that data protected. When you register an account, deposit funds, or play any of our games—whether slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live dealer tables (roulette, blackjack, baccarat, Dragon Tiger), sportsbook coverage (Liga 1, Piala Indonesia, Champions League, badminton, MotoGP), or esports markets (Mobile Legends, Free Fire, PUBG Mobile)—we collect information necessary to verify your identity, process your payments, and comply with Indonesia's financial and gaming regulations in supported jurisdictions.

We at cuanjp respect your privacy. We do not sell your data to advertisers or data brokers. We share information only with payment processors, fraud-detection providers, and regulatory authorities when legally required. This policy explains exactly what we collect, who has access, and how long we retain it.

Data we collect at cuanjp

When you create a cuanjp account, we collect your email address and a password of your choice. During identity verification (KYC), we ask for a government-issued ID document (passport, driving license, or national ID card) and proof of address (utility bill, bank statement, or rental agreement dated within the last three months). We photograph or scan these documents and store them securely on encrypted servers. We also collect your full name, date of birth, and phone number for account recovery and support purposes.

Once your account is active, we collect deposit and withdrawal records, payment method details (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet accounts you link to cuanjp), and transaction timestamps. We log every game you play—which slots you access, how long you play, your stake amounts, and outcomes. We record your IP address and device information (operating system, browser type, device model) to detect fraud and prevent unauthorized access from new locations.

KYC documents

We retain ID photos and address proof for seven years to comply with anti-money-laundering (AML) regulations applicable in Indonesia.

Game logs

We keep records of every stake, spin, and outcome indefinitely for fairness audits and dispute resolution.

Payment history

We retain deposit and withdrawal records for seven years for tax and regulatory reporting.

Login activity

We log all login attempts and IP addresses for 90 days to detect unauthorized account access.

How we use your information

We use your email to send account notifications, withdrawal confirmations, and support responses. We use your KYC documents to verify you are a legal adult and that you are accessing cuanjp from a supported jurisdiction. We use your payment details solely to process deposits and withdrawals through our payment partners. We analyze game logs and betting patterns to identify fraud, money laundering, and account takeover attempts. We do not use your data for marketing emails or targeted advertising without your explicit consent.

Third-party processors on cuanjp

We at cuanjp partner with payment processors to handle deposits from mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers. These processors see your name, account number, and transaction amount—no more. They are contractually bound to keep your data confidential and may not use it for purposes other than processing payments.

We also use fraud-detection partners who analyze your login patterns, device fingerprints, and transaction history to protect your account from unauthorized access. These partners receive anonymized data (hashed email, IP address, device type) and do not receive your personal documents or payment details. Our support team uses ticketing software to track your inquiries—messages you send are stored for two years to handle appeals and disputes.

Your rights and our commitments

You have the right to request a copy of all personal data we hold about you. You may ask us to correct any inaccurate information, and we will update your account within five business days. You may request that we delete your account and all associated data, except game logs and KYC documents, which we must retain for seven years under Indonesian law. To exercise these rights, contact our support team at the address below; we respond within 30 days.

We at cuanjp do not process your data based on automated decision-making or profiling that produces a legal or similarly significant effect. Our account suspension decisions are made by a human compliance officer and can be appealed. If we suspend your account for fraud or breach of terms, we notify you in writing and provide a brief explanation; you may request a review within 14 days.

1. Data security measures

   We encrypt all data in transit (SSL/TLS) and at rest (AES-256). Staff access is restricted and logged. We conduct quarterly security audits.

2. Breach notification

   If we discover a data breach, we notify affected users within 72 hours and report to relevant authorities as required by law.

3. Cookie and tracking technology

   We use session cookies to keep you logged in and analytical cookies to track site performance. You may disable cookies in your browser, though this may limit cuanjp functionality.

4. Contact us for privacy inquiries

   Email our privacy officer at [email protected] or submit a data request through your cuanjp account dashboard.

We comply with data protection laws in supported jurisdictions. Our privacy practices are reviewed annually. If you access cuanjp from Jakarta, Surabaya, Bandung, Medan, or Semarang, the same data protections apply regardless of your location. This policy was last updated February 2025 and may change at any time; we will notify you of material changes via email.