cuanjp Terms of Use

Account opening at cuanjp starts with email verification, identity verification (KYC), and selection of a deposit method—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer. We ask for this because we're bound by Indonesia's gaming and financial regulations in supported jurisdictions. Once your account is active, you can access our full range: slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live dealer tables (roulette, blackjack, baccarat, Dragon Tiger), sportsbook coverage (Liga 1, Piala Indonesia, Champions League, badminton, MotoGP), and esports markets (Mobile Legends, Free Fire, PUBG Mobile).

This document outlines what we at cuanjp expect from account holders and what you can expect from us in return—our commitment to transparent deposit and withdrawal handling, fair gaming mechanics, account security, and support during business hours. Our terms apply equally to all players, whether you're accessing from Jakarta, Surabaya, Bandung, Medan, Semarang, or any other supported location.

How we handle your account and funds

When you open an account on cuanjp, we require a valid email address and a password of your choice. During account setup, you'll submit an ID document (passport, driving license, national ID) and a proof of address (utility bill, bank statement, rental agreement dated within the last three months). We review these documents within one business day. If we need clarification, our support team reaches out during published business hours in Jakarta time; response windows are 24 hours for routine inquiries and 4 hours for urgent matters like account access.

Deposits arrive instantly. We accept nine payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and transfers from mobile banking, local payment, online payment, and e-wallet. There are no deposit fees. Your balance is shared across all games and betting markets on cuanjp—you don't manage separate wallets for slots versus live dealer versus sportsbook.

Withdrawal timelines
We process withdrawal requests within two business days. During peak periods around Idul Fitri and Idul Adha, processing may extend slightly; we notify you in your account dashboard.
Account suspension
We may suspend an account if we detect unauthorized access attempts, repeated verification failures, or breach of these terms. You can appeal suspension through our support team.
Account closure
You may close your account at any time by contacting support. We'll process any outstanding balance as a withdrawal within two business days.

Eligibility and user conduct

You must be at least 18 years old to open an account on cuanjp. You represent that you are a legal adult in your jurisdiction and that you are not accessing cuanjp from a location where gaming services are prohibited by law. We serve players in supported jurisdictions only; if we detect access from a restricted location, we reserve the right to suspend your account without liability.

You agree not to use cuanjp for money laundering, fraud, or any illegal activity. You agree not to share your account credentials with anyone else. If we detect shared access or unusual activity patterns, we may lock your account pending verification. Our fraud team will contact you during business hours to confirm your identity before reinstatement.

Services available where law permits

cuanjp is available in supported jurisdictions only. Your access is conditional on local law. We are not responsible for your compliance with local regulations; that responsibility rests with you.

Our commitments to you

We at cuanjp commit to keeping your personal data encrypted and stored securely. We do not sell your data to third parties. We share account and payment information only with our payment processors, fraud-detection partners, and regulatory authorities when legally required.

All games on cuanjp—slots, live dealer, sportsbook, esports—use certified random-number generation or real outcomes (for live dealer, the dealer's spin of the wheel; for sportsbook, the actual match result). We do not manipulate odds or outcomes. Our payout percentages (RTP) for slot games are certified by independent auditors and disclosed in each game's information panel.

When you withdraw funds, we process them through the same payment method you used to deposit. If that method is no longer available, we contact you to arrange an alternative. Withdrawal requests are final once submitted; we cannot reverse them.

If you have a dispute—a missing deposit, an unexplained account deduction, a game outcome you believe was wrong—our support team investigates during business hours. We aim to respond within 48 hours. If we cannot resolve the dispute, you may escalate to our compliance officer, whose decision is binding.

  1. Account security and two-factor authentication

    We recommend enabling two-factor authentication on your account. Login attempts from new devices trigger an email verification step.

  2. Data retention and account history

    We retain your account data, transaction history, and game logs for seven years to comply with financial reporting requirements.

  3. Changes to these terms

    We may update these terms at any time. Material changes are announced via email. Continued use of cuanjp after an update constitutes acceptance.

These terms are governed by the laws of Indonesia and the regulations applicable to gaming services in supported jurisdictions. Any dispute arising from your use of cuanjp is subject to binding arbitration, not court proceedings, unless local law requires otherwise.

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